Returns
How to send your item back
Returns should be folded and packaged in a manner that protects the item. Please take care to return the garment to us in the same manner that you would return an item to a high street store. Please understand that the item you return must be eligible for resale and begs the question “Would I buy it if I saw it in a store in the condition I am returning it?”. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
Due to the fact that Givova Ireland cannot resell these items, we cannot accept returns that smell strongly of (cigarette) smoke, body odour, aftershave/cologne, perfume, cooking/food or stained with make up. We will not accept returns or exchanges for any item that has been washed in any way, dryed in a dryer, or damaged in any way.
Please keep your invoice if you would like to exchange an item. If you require a refund or exchange for any reason you must return the item in all it’s packaging, along with your original purchase invoice (keep a copy for yourself) and a brief note explaining who you are and why you are returning the item and it will be dealt with as soon as possible. It is best to keep your purchase invoice apart from your return item to avoid any ink transference from invoice onto garment in cases where the package may get wet which would render your return ineligible.
Returning an unwanted item
Every Givova Ireland product is individually produced before despatch and not bulk produced to ensure every item is examined thoroughly to avoid any faults.
Each customer is entitled to a 7 day grace period to return an unworn/unopened item for a full no questions refund. We will refund your card once we have received and processed the item.
We will only refund delivery/postage costs if the return is a result of our error. * We cannot refund an item if it is returned after the 7 day grace period.
Unwashed or unworn merchandise may be exchanged for a different size / style / store credit if received within a further 14 days after the 7 day grace period has passed (total returns time of 21 days).
If an item returned is found to be ineligible for return/refund/exchange for reasons stated within these terms, the customer will be responsible for the shipping costs we incur to send the item back.
Can I return a Sale, Clearance or End Of Line item
Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the garment as the item has been reduced in price to clear.
What about personalised items
Bespoke or custom made items to customer requirements may not be exchanged for any reason other than goods being defective as these are not regular store items and are not eligible for re-sale.
Due to the personalisation of specific tees and hoodies we cannot accept any returns for any reason other than fault with the garment. Please ensure your size and spelling are correct before making your purchase. If you are unsure about the size of a garment please see the detailed size chart under the main thumbnail graphic for each item. This will help you make the right decision. If you are still unsure please contact customer service and we will do our best to help you.
